Privacy Policy

Grime and Punishment Exterior Cleaning

Last updated: 4 November 2026

1. Who We Are

Grime and Punishment Exterior Cleaning is a family-run exterior cleaning business committed to providing reliable, professional services to our customers.

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and protect your information when you visit our website, contact us or use our services.

Business name: Grime and Punishment Exterior Cleaning

Contact: Through our website, telephone or email.

2. What Information We Collect

We may collect the following information when you contact us, request a quote or book a service:

Your name.

Your telephone number.

Your email address.

Your property address.

Details of the cleaning services you require.

Photographs of your property, where provided.

Any other information you choose to share with us.

We may also collect basic information about how visitors use our website, including through cookies or analytics tools where applicable.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide free quotations where offered.

Arrange appointments and carry out cleaning services.

Contact you regarding bookings and services.

Provide customer support.

Send occasional updates, special offers and promotional information where permitted.

Maintain accurate business and financial records.

Improve our website and customer experience.

We will only use your information for legitimate business purposes and in accordance with applicable data protection laws.

4. Marketing and Communications

We may occasionally contact customers with updates, promotions, special offers or information about our exterior cleaning services.

You can opt out of marketing communications at any time by contacting us or following the unsubscribe instructions included in our messages.

We will not sell your personal information or share it with other businesses for their own marketing purposes.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

Your information is only kept for as long as necessary to fulfil the purposes outlined in this policy or to meet our legal and accounting obligations.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third-party service providers where necessary to operate our business. These may include:

Website hosting providers.

Email and communication providers.

Payment processing services.

Accountants and bookkeeping services.

Any information shared will be limited to what is reasonably necessary.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies may collect information such as website visits, pages viewed and general browsing behaviour.

We will provide appropriate information and request consent for non-essential cookies where required by law.

You can also manage cookies through your browser settings.

8. Your Data Protection Rights

Under UK data protection law, you have certain rights regarding your personal information, including the right to:

Request a copy of the personal information we hold about you.

Ask us to correct inaccurate information.

Request deletion of your information where applicable.

Object to certain uses of your information.

Request restrictions on how we use your information.

Withdraw consent where we rely on consent.

If you wish to exercise any of these rights, please contact us.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled incorrectly.

Website: https://ico.org.uk/

9. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites, so we recommend checking their privacy policies when visiting them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

Any updates will be published on this page, with the revised date shown at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch.

Grime and Punishment Exterior Cleaning

We appreciate your trust in our family-run business and are committed to treating your personal information with the same care and respect we give to every property we clean.